We are experiencing severe lightning storms in the area that has knocked out both power and internet service. We will attempt to get the servers back up as soon as possible, but we have been told lightning has struck a transformer and the service provider will not be able to dispatch repair crews until the storm is over. We will keep you informed as we learn more. Sorry for the inconvenience, but it is out of our hands.
Hey, im the guy from The Island. I know you will do your best, thanks so far for the fast information you provide to us. Is it possible to do a rollback maybe one hour before the crash or do i have to say good bye to all our babies?
Last Edit: Dec 27, 2018 2:25:41 GMT -6 by lordhoden
After two hours on hold I could not get any further information other than they are working the issue and will have service back up as soon as possible. At this point I will continue to monitor the issue but even if power comes back I will probably hold off putting the servers back online until around noon central US time tomorrow so that anyone that had tames or breeds going can have a chance of picking back up before they lose them. That will also give me time to make sure there was no physical damage to the servers aswell.
Noon in the USA is for me 6 in the Morning, I think due to the different timezones people play from there cant be a good time to bring them back online. AS far as I can say, i wont complain of any time, cause we are really happy with the service you provide to US.
Well I am sorry to say that the servers will not be up until probably 11pm to midnight tonight. It seems we got power back just to find out we have no ISP service and the PSU is fried. Looks like the surge protector was no match for what ever jolt came out of that blowen transformer. I have a PSU being delivered tonight so as long as the ISP comes back online we should be up and running by midnight central US time. Sorry for the inconvenience but rest assured we are doing what we can to get back up and running as soon as possible.